Privacy Policy

Your privacy is important to Frostek. This policy explains how we collect, use, and protect your personal information when you create an account, review products, participate in our “Ice Chronicles” blog, or join our affiliate program.

Information We Collect

Account Information: When you sign up for an account, we collect your name, email address, and password. You may also voluntarily provide a profile picture to be displayed across the site.
Shipping & Billing Details: For order fulfillment, we collect your shipping and billing addresses. This information is used only for processing orders and providing customer support.
Affiliate Program: If you join our affiliate program, we may collect additional information, such as payment details or tax information, to manage commissions and comply with legal requirements.
Usage Data: We may collect non-personal information about how you interact with our website, such as pages visited, time spent on those pages, and technical details (browser type, IP address, etc.).

How We Use Your Information

Account Management: We use your account information to enable login, facilitate reviews, and allow participation in the Frostek Ice Chronicles blog.
Order Fulfillment: Shipping and billing addresses are used solely to process and deliver your orders.
Affiliate Tracking: We track affiliate activities (clicks, sales) to calculate and pay commissions accurately.
Communication: We may send you transactional or service-related messages, such as order confirmations, account notifications, and updates. Marketing emails will only be sent with your consent, and you can unsubscribe at any time.
Website Improvement: Usage data helps us understand how visitors interact with our site, enabling us to optimize user experience and content.

Sharing & Disclosure

We do not sell or rent your personal information to third parties.
We may share your information with trusted service providers (e.g., payment processors such as PayPal, or shipping carriers such as Shippo) to complete your transactions.
We may disclose information if required by law or in response to valid requests by public authorities.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance site functionality and collect usage data. You can control cookie preferences through your browser settings; however, some site features may become unavailable if cookies are disabled.

Data Retention & Security

We retain personal data as long as necessary to fulfill the purposes outlined in this policy (e.g., maintaining your account, processing orders) or as required by law.
We implement security measures such as encryption and secure servers to protect your data from unauthorized access.

Your Rights & Choices

Account Settings: You can update or delete your personal information in your account dashboard.
Opt-Out: You have the right to opt out of marketing communications at any time by clicking the “unsubscribe” link within the email.
Profile Picture Visibility: If you upload a profile picture, it may be publicly visible across the website, including in comments or forum sections.

Third-Party Links

Our site may include links to external websites. We do not control these third-party sites and are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and your continued use of our services after such updates have been made constitutes acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at [email protected].